SHIPPING POLICY

Last Updated: July 22, 2026

This Shipping Policy explains how orders placed through Rinleaf are processed, shipped, tracked, and delivered.

1. Shipping Destinations

Rinleaf ships to the countries and regions currently available at checkout.

Shipping availability may vary depending on the destination, product, carrier, or applicable shipping restrictions. If we are unable to ship an order to the address provided, we will contact the customer and issue a refund for the affected order.

2. Order Processing

Most orders are processed within 3–5 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Customized, made-to-order, or high-volume orders may require additional processing time when stated on the relevant product page.

Processing time is separate from shipping time. Receiving an order confirmation does not mean that the order has already been dispatched.

3. Estimated Delivery Time

Most international orders are estimated to arrive within 7–15 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, customs processing, local carrier operations, public holidays, peak shopping periods, weather, or other circumstances outside our reasonable control.

A shipment that is still moving through the carrier network is not automatically considered lost merely because it has exceeded the estimated delivery time.

4. Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.

Free or discounted shipping applies only when it is specifically displayed at checkout or included in an active promotion.

5. Tracking Information

Once an order has been dispatched, tracking information will normally be sent to the email address provided at checkout.

Please allow 3–5 business days for tracking information to begin updating.

International shipments may be transferred to a local delivery carrier after arriving in the destination country. In some cases, an additional local tracking number may be created. The original tracking page may continue to show shipment updates or provide access to the local tracking information.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated as included at checkout, these charges are the responsibility of the customer and are not collected or controlled by Rinleaf.

Customs processing may cause additional delays. Rinleaf cannot guarantee how long local customs authorities will take to release a shipment.

7. Shipping Addresses and Address Changes

Customers are solely responsible for providing a complete and accurate shipping address at checkout, including the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, and a valid contact number where required.

Please carefully review your shipping information before completing your order.

If you notice an address error, contact support@rinleaf.com immediately. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

To the maximum extent permitted by applicable law, Rinleaf is not responsible for delivery failure, loss, return, disposal, or destruction caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

An order is not eligible for a refund or free replacement solely because it could not be delivered due to address information provided incorrectly by the customer.

This limitation does not apply when the shipping error was caused by Rinleaf or our fulfillment partner.

8. Packages Returned Because of Customer-Provided Address Errors

International packages that cannot be delivered may be returned to an overseas return facility rather than directly to Rinleaf.

Because these facilities process a high volume of returned packages, an individual package may not be retrievable, identifiable, or available for reshipment. Depending on the carrier’s or warehouse’s return-handling procedures, the package may be abandoned, disposed of, or destroyed.

If a package is returned, lost, disposed of, or destroyed because the customer provided an incorrect or incomplete address, Rinleaf is not responsible for refunding or replacing the order, except where required by applicable law.

If the returned package can be successfully located and recovered, any reshipment will require the customer to pay the actual return handling and reshipping costs.

At our discretion, Rinleaf may offer a one-time replacement product without charging the customer a second time for the product itself. In that case, the customer will still be responsible for the applicable reshipping charges. This customer-service exception is not guaranteed and will be reviewed individually.

If a package is refused, left unclaimed, or returned because the customer did not pay applicable customs duties or respond to the carrier, the same conditions may apply. Original shipping charges, return charges, customs charges, and carrier handling fees are non-refundable where permitted by law.

9. Delayed or Lost Shipments

If your order has not arrived after the estimated delivery period, please contact support@rinleaf.com with your order number.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier. Carrier investigations may take additional time to complete.

If the carrier confirms that a shipment has been lost for reasons not caused by an incorrect or incomplete customer-provided address, Rinleaf will provide an appropriate resolution, such as a replacement or refund, depending on the circumstances and product availability.

A package is not considered lost while tracking continues to show that it is in transit, undergoing customs processing, or awaiting delivery by a local carrier.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check the mailbox, entrance, reception area, or other safe delivery locations;
• Ask members of your household, neighbors, or building staff; and
• Contact the local delivery carrier for delivery details.

Please also contact Rinleaf within 7 days of the recorded delivery date so we can assist with reviewing the shipment.

If the carrier confirms delivery to the complete and correct address provided with the order, any replacement or refund will be assessed individually and may not be available for theft, loss, or removal that occurs after confirmed delivery.

11. Damaged Shipments

If an item arrives damaged, please contact support@rinleaf.com within 7 days of delivery.

Please include your order number and clear photographs of:

• The damaged item;
• The external packaging;
• The internal packaging; and
• The shipping label.

Please keep the item and all original packaging until the claim has been reviewed. We may require additional information before approving a replacement or refund.

After reviewing the evidence, we will provide an appropriate resolution in accordance with our Returns & Refunds Policy.

12. Split Shipments and Carrier Transfers

Orders containing multiple items may be shipped in more than one package. Separate packages may arrive on different dates and may have different tracking numbers.

International shipments may also be transferred between logistics providers and local last-mile carriers during transit. These transfers are a normal part of international delivery.

Customers will not be charged additional shipping fees solely because Rinleaf divides an order into multiple shipments.

13. Delivery Delays Outside Our Control

Rinleaf is not responsible for delays caused by customs inspections, carrier disruptions, severe weather, public holidays, peak shipping periods, natural disasters, government actions, labor disruptions, incorrect customer information, or other circumstances outside our reasonable control.

A shipping delay does not automatically cancel an order or qualify the order for a refund while the package remains in transit. This does not limit any rights available under applicable law.

14. Changes to This Policy

Rinleaf may update this Shipping Policy when our shipping services, carrier arrangements, business practices, or legal requirements change.

The version published on our website at the time of purchase will apply to the relevant order unless applicable law requires otherwise.

15. Contact Us

If you have questions about shipping or need help with an order, please contact:

Rinleaf LLC
Wyoming, United States
Email: support@rinleaf.com
Website: https://rinleaf.com