REFUND & RETURN POLICY
Last Updated: July 22, 2026
Rinleaf wants you to feel confident when purchasing from our store. This policy explains when returns, exchanges, cancellations, and refunds are available.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
1. Return Period
You may request a return within 30 days after your order is marked as delivered.
To qualify for a return, the product must be unused, unworn, unaltered, and in the same condition in which it was received. It must also include its original packaging, accessories, instructions, and any included components.
A receipt, order number, or other proof of purchase is required.
2. How to Request a Return
Before sending a product back, please contact support@rinleaf.com with:
• Your order number.
• The product you would like to return.
• The reason for the return.
• Photographs or videos if the product is damaged, defective, or incorrect.
If your return is approved, we will provide the appropriate return instructions and return address.
Please do not send products back without receiving return authorization. Products returned without authorization may not be accepted.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery and include clear photographs or videos of the product and packaging.
After reviewing the information, we may offer a replacement, missing component, repair, store credit, or refund, depending on the situation. Rinleaf will cover reasonable return or replacement shipping costs when the issue was caused by us.
Damage caused by normal wear, improper storage, water exposure, accidental damage, misuse, or failure to follow the product instructions is not considered a manufacturing defect.
4. Botanical Powders and Craft Materials
For quality and safety reasons, botanical powders and other sealed craft materials can only be returned if they remain unopened, unused, and in their original sealed packaging.
Opened, mixed, or partially used powders and materials are not eligible for return unless they arrived damaged, defective, contaminated, or incorrect.
Natural botanical materials may have slight variations in color, texture, and aroma. These natural variations are not considered defects.
5. Jewelry, Tools, and DIY Kits
Jewelry must be unworn and returned in its original condition and packaging.
Tools, molds, and DIY kits must be unused and include all original components. Used tools, incomplete kits, or products damaged during use are not eligible for return unless a confirmed manufacturing defect is present.
6. Digital Products and Video Tutorials
If access to a digital tutorial or video guide has not yet been delivered, you may contact us to request a cancellation.
Once digital access has been delivered, opened, or used, digital products are generally not refundable because they cannot be physically returned. Exceptions may apply where required by law or where a separate satisfaction guarantee is clearly stated on the relevant product page.
If you experience an access or technical problem, contact support@rinleaf.com and we will help restore access or resolve the issue.
7. Personalized and Final-Sale Products
Personalized, customized, or made-to-order products cannot normally be returned unless they arrive damaged, defective, or incorrect.
Products clearly marked as “Final Sale” are not eligible for change-of-mind returns where permitted by applicable law.
8. Promotional Gifts
If a promotional gift was conditional on meeting a minimum purchase amount, the unused gift should also be returned when the qualifying order is returned.
If the gift is not returned and the order no longer meets the promotion requirements, the clearly disclosed value of the gift may be deducted from the refund where permitted by law.
9. Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are not refundable unless the return results from an error by Rinleaf.
We recommend using a tracked return service. Rinleaf is not responsible for a return package that is lost before it reaches the approved return address.
If a package is returned because of an incomplete address, incorrect address, refused delivery, unpaid customs charges, or failure to collect the package, any additional shipping costs may be deducted from the refund where permitted by law.
10. Exchanges
Exchanges are subject to product availability.
The fastest way to receive another product may be to return the original item and place a new order after the return is approved.
Customers are responsible for exchange shipping costs unless the exchange is required because we sent a damaged, defective, or incorrect product.
11. Order Cancellations
If you need to cancel or change an order, contact support@rinleaf.com as soon as possible.
We will try to accommodate your request, but cancellation cannot be guaranteed after an order has entered preparation or has been shipped.
If an order has already shipped, it must follow the standard return process.
12. Payment Disputes
Please contact support@rinleaf.com before initiating a payment dispute so we have an opportunity to resolve the issue.
If a payment dispute is opened, any refund request for the same transaction will be paused and handled through the payment provider’s dispute process. Opening a payment dispute does not cancel an order or stop a shipment that has already been processed or dispatched.
For authorized orders that have been fulfilled as described, a payment dispute does not replace the return and refund process stated in this policy.
Rinleaf reserves the right to provide the payment provider with relevant order, payment, tracking, delivery, communication, and policy records.
13. Refund Processing
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. After a refund is issued, it may take several business days to appear in your account, depending on your bank or payment provider.
Rinleaf cannot issue a refund to a different card, bank account, or payment method.
14. Contact
For return, exchange, or refund assistance, please contact:
Rinleaf LLC
Wyoming, United States
Email: support@rinleaf.com
Website: https://rinleaf.com